Until a few years ago, Luxemburg Pharmacy in Luxemburg, Wisconsin, was reconciling all of its claims manually. However, the time and expense of that process had started to take a toll.
“It got to where we could no longer support the staff in terms of the time it was taking to do it by hand,” said Chris Seidl, R.Ph., owner of Luxemburg Pharmacy. “At that point, we went looking for another option.”
Seidl turned to PBA Health’s EnsurePay, an automated service that allows pharmacies to quickly and accurately reconcile payments received on third party claims.
“I knew they interfaced with our software, and that was a huge plus,” Seidl said. “I had been using PBA Health for contracting so I was comfortable with the people and I trusted them.”
Since getting started with EnsurePay, Seidl has cut hours off the time her staff spends reconciling claims. It has also allowed her to bring a new level of accountability and accuracy to the process, which just wasn’t possible with manual reconciling.
“It’s nice to know when we have a check missing, or if something wasn’t reimbursed what we thought it would be,” Seidl said. “Now we’ve got people to go to, who can help us solve those problems. The people at EnsurePay are fabulously friendly and helpful. Never have I called and wished I hadn’t, or wished I was speaking with a different person. Everyone there is very helpful.”
The EnsurePay advantage
Using EnsurePay, pharmacies can reconcile quickly, easily and accurately. It’s a simple process that takes just minutes.
First, the pharmacy imports its remittance files from EnsurePay and compares them to incoming payments. Once payment has been confirmed, the file can be reconciled electronically. The pharmacy can also create and print reports and monitor payment discrepancies at a glance.
Compared to alternative reconciliation services, EnsurePay offers some distinct advantages. Unlike other options that outsource reconciliation, EnsurePay lets pharmacies manage everything in-house. This means claims data stays securely within the pharmacy’s computer system, not with a separate vendor.
And since EnsurePay doesn’t rely on central pay intermediaries, money goes straight to pharmacies. EnsurePay never interferes with reimbursement checks like some services do, so payments don’t get held up.
A new approach
Just starting out with an electronic reconciliation system, ease of use was important for Seidl and for the pharmacy’s reconciliation specialist, Barb Alsteen. EnsurePay was able to offer the kind of powerful remittance tools they needed, without unnecessary complexity.
“EnsurePay isn’t complicated at all,” Seidl said. “Everything is very straightforward. Reports are easy to print and it works well with our software.”
Having a reliable, easy-to-use interface has freed up time for the whole pharmacy team––and cut down considerably on hassle. “Before EnsurePay, we would spend a lot more time reconciling,” Seidl said. “And there were times where we wouldn’t have the time or the staff to look at everything. We’d just have to file it and hope and pray it was right. Not only does EnsurePay save us time, it actually gets the job done. It’s nice to be able to print a report and identify what payments haven’t been made, or which ones are overdue. It’s so clean-cut and very nice to have that comfort, that peace of mind.”
EnsurePay has brought another welcome dimension to Luxemburg Pharmacy’s claims reconciliation: a support team that’s there to help if reimbursements aren’t correct, or if a check goes missing.
“It’s happened a couple of different times that a check went missing,” Seidl said. “First of all it was easy to recognize, ‘Hey, we don’t have this check,’ and then even easier to call EnsurePay and say, ‘Can you help us find this?’ They were right on it helping us figure out where it was.”
Is EnsurePay right for your pharmacy?
Here are just a few of the reasons customers choose to reconcile with EnsurePay.
Ease of use
EnsurePay is a powerful and accurate claims reconciliation tool that works at the fast pace of pharmacy. Identify partial or missing checks, track payments, and print reports easily, without jumping through hoops.
User control
With EnsurePay, your data stays securely within your pharmacy computer system. This allows you to easily track expected payments and reconcile on your own schedule. And since payments are reconciled within your pharmacy system, you’ll always have a clear picture of what is still owed.
Software
Compusolve, Computer-Rx and Speed Script management systems have EnsurePay built in, making reconciliation a seamless operation. EnsurePay’s online web service also offers compatibility with other leading systems’ platforms.
Exceptional support
EnsurePay offers users best-in-class customer support, with friendly and knowledgeable staff always ready to take your call and help resolve any payment issues quickly.
Simple setup
Implementing EnsurePay is easy and safe, and PBA Health’s team of specialists handles all aspects of the setup for you.
Call PBA Health at 800-333-8097 or email ensurepay@pbahealth.com for a free, no obligation 30-day trial.
Related articles:
What to Look for in a Pharmacy Reconciliation Service
The Tool You Need to Reconcile in Record Time
3 Ways to Improve Your Pharmacy’s Cash Flow
