Manufacturers won’t issue credit for certain returned products. Return Solutions, a pharmaceutical reverse distributor, compiled a list of the most common reasons drugs aren’t returnable. The first 13 reasons are the most common, and the others are used in rare circumstances.
1. Manufacturer does not accept returns
2. Product sold on a non-returnable basis
3. Manufacturer doesn’t accept partials
4. Repackaged product
5. Product is too far past expiration date
6. Product doesn’t meet minimum quantity
7. Product is not in original package
8. Prescription label is on product
9. Label defaced or the product is otherwise damaged
10. Lot number is non-returnable
11. Product doesn’t meet minimum dollar value
12. Sample product
13. Free or complimentary item
14. Overfilled container
15. Product too far in-date
16. Destroy at customer request
17. Other
