To kickoff the New Year, we wanted to look back at the most popular Elements magazine articles from 2015.
We’ve searched our archives from this year and identified the most popular articles printed in the magazine and on our website. We’re always interested to see what grabs and holds your attention, and to learn what that says about where the independent community pharmacy industry is headed.
Check out this countdown of our readers’ favorite articles from 2015 to see if your favorite made the list.
5. Phasing in Pharmacogenetics: Cutting-Edge Genetic Testing
Independent community pharmacies can minimize the pain and frustration that comes with the trial-and-error process of finding the proper medication by offering genetic testing. Genetic testing can identify the medication that a patient’s body will metabolize best. Selecting the proper medication the first time can save money, and patients will be more likely to be adherent if their medication works well. Discover how you can incorporate pharmacogenetics into your pharmacy. read more
4. Direct and Indirect Remuneration: The Latest Pharmacy Challenge
Direct and indirect remuneration (DIR) is the latest layer is an increasingly tangled web of payments connecting the Centers for Medicare & Medicaid Services (CMS), Medicare Part D plans, pharmacy benefits managers (PBMs) and independent community pharmacies. Network access fees, technical fees, service fees, and other DIR fees undercut pharmacies’ profits months after the initial reconciliation, making it difficult to figure out how much your pharmacy makes, or loses, on each prescription. read more
3. 15 Trends in Independent Community Pharmacy
The National Community Pharmacists Association (NCPA) compiles data about independent community pharmacies each year, and publishes their findings in the NCPA Digest. Here’s a look at the latest trends in independent community pharmacy from the 2015 NCPA Digest, which is based on data from 2014. read more
2. 31 Customer Service Tips to Wow Your Patients
Your pharmacy likely already provides a high level of customer service and patient care. But even if your pharmacy has a strong reputation for your service, here are some ways you can take your customer service experience to the next level to gain new patients and retain current ones. read more
1. Metrics to Know: The Most Important Numbers for Pharmacies to Measure
Tracking and measuring your pharmacy’s metrics can provide valuable insight into the health of your pharmacy business. Get the perspective you need to improve your performance by learning how to measure, monitor and improve these key business metrics. And, don’t forget to complete the free worksheet! read more
We look forward to another year of providing you with articles that help your independent community pharmacy business stay successful. Let us know what you’d like to read more about by emailing us at elements@pbahealth.com.
