If you don’t offer prescription delivery in your pharmacy, what are you waiting for? Having a pharmacy delivery business not only benefits you, but it’ll also benefit your patients when it comes to the ease of ordering and receiving their prescriptions. They can shop online and have their medications delivered right to their doorsteps.
According to the Centers for Disease Control and Prevention, 4 in 10 Americans have two or more chronic conditions that require prescription medications. But it isn’t just prescription medications fueling the growth of pharmacy delivery. Believe it or not, customers are also increasingly buying other pharmacy items, such as OTC medications, personal-care products, and wellness products online for home delivery.
Pharmacy delivery software can help pharmacy delivery operators of any size improve customer service, identify weak points in their processes, and stay ahead of their competitors.
By using pharmacy delivery software, you can:
- Ensure your routes are precise
- Reduce the consumption of fuel by up to 40%
- Eliminate the need to plan routes manually
Pharmacy delivery software (PDS) and apps will enable you to give outstanding service to your customers with the following features:
- Easy-Peasy Ordering: Integrate your current ordering platform to connect orders between systems effortlessly. Plus, you can collect orders through booking forms and customize them to suit your needs. You’ll also be able to avoid discrepancies or drug misuse by collecting customers’ prescriptions.
- Payment Flexibility: The process of checking out should not be difficult. The users need to be able to navigate the process easily and complete their orders. Make sure the software allows easy integration with third-party payment gateways. Also, does it support multiple payment methods? If you want success, then it should include credit cards, PayPal, Venmo, and other online payments.
- Auto-Assignment Help: Using auto-assignment will reduce delivery time. Plus, based on your delivery model, you can set up assignment rules.
- Customer Notifications: Real-time order status notifications will be sent to your customers. And with SMS or email, you can also send real-time tracking links.
- Tracking in Real Time: PDS monitors driver locations in real time and can reassign deliveries based on which drivers can fulfill orders quickly. That way, drivers don’t waste time mapping out their routes. Instead, the software sets the most efficient routes and designates the order of stops.
- Proof of Delivery: When the delivery is completed, collect proof of delivery to avoid conflicts with customers. This will create an A+ delivery experience.
- Analytics and Reporting: Be sure your pharmacy delivery software tracks customers’ purchasing behaviors in order to create personalized recommendations. Also, it’s important that you analyze and make your overall delivery operations better. Evaluate delivery efficiency, agility, margins, customer interactions, and other factors.
With these seven steps, you can rest assured that your customers will have the best experience possible. However, be sure to follow up with each customer who places an order to ensure that everything went according to plan.
A Member-Owned Company Serving Independent Pharmacies
PBA Health is dedicated to helping independent pharmacies reach their full potential on the buy-side of their business. Founded and run by pharmacists, PBA Health serves independent pharmacies with group purchasing services, wholesaler contract negotiations, proprietary purchasing tools, and more.
An HDA member, PBA Health operates its own NABP-accredited warehouse with more than 6,000 SKUs, including brands, generics, narcotics CII-CV, cold-storage products, and over-the-counter (OTC) products — offering the lowest prices in the secondary market.
