As a busy pharmacist, it’s challenging to keep up with everything. That’s why you have a supportive team to help out. And do they ever! They’re out on the floor each day helping customers and making sure your pharmacy is running smoothly. Your team can easily contribute to your pharmacy’s growth, which is why it’s so important to make them feel supported. They’ll want to do even more! This leads to happy customers and larger profits.
Here are some ways you can transform your pharmacy into the powerhouse you dream of:
- Build trust: This is very important for the success of your team. Promote a culture of transparency simply by sharing information about the business with your team. Talk with them about financials, feedback from customers, and performance metrics. This makes them feel appreciated and trusted, and when everyone has clarity, it encourages them to work hard towards common goals.
- Independence matters: Encourage your employees to be free. Autonomy is powerful and can foster creativity and motivation in your pharmacy. When your team feels trusted to make decisions on their own and take ownership of their work, they feel more empowered and demonstrate accountability.
- Learn from mistakes: Failure isn’t bad, In fact, it’s a natural part of learning. So, encourage your team to take risks. Let them learn from their mistakes. Create an environment where mistakes are okay and failures are opportunities for growth.
- Welcome diversity: Actively seek to hire people from different backgrounds and cultures. This will bring your team fresh perspectives. It will also enable you to tap into new markets and connect with a wider range of customers.
- Model a work-life balance: By doing so, you’ll help your team’s well-being and productivity. Show your support for your team.
- Notice employee success: Recognizing your employees and rewarding them inspires them! They become even more motivated to be working at your store. Plus, you boost retention. Always acknowledge your team members’ successes. Celebrate the milestones, and provide incentives and bonuses. Recognize them publicly, as well, to boost your store’s morale and inspire other employees.
When you empower your pharmacy team to give exceptional care to all customers, it can really bring your store to new levels. Word will get around town and before you know it, new faces will be popping up in your store.
A Member-Owned Company Serving Independent Pharmacies
PBA Health is dedicated to helping independent pharmacies reach their full potential on the buy-side of their business. Founded and run by pharmacists, PBA Health serves independent pharmacies with group purchasing services, wholesaler contract negotiations, proprietary purchasing tools, and more.
An HDA member, PBA Health operates its own NABP-accredited warehouse with more than 6,000 SKUs, including brands, generics, narcotics CII-CV, cold-storage products, and over-the-counter (OTC) products — offering the lowest prices in the secondary market.
