For most people, the art of persuasion isn’t something that comes naturally. But in an independent community pharmacy, pharmacy owners, managers, pharmacists and techs are often in situations where the…
Operations
How to Recover from a Customer Service Fail in Your Pharmacy
How do you deal with unhappy patients who had a bad experience at your pharmacy? If you don’t have a plan in place, you’re likely not doing everything you can…
5 Tips for Managing Recent Pharmacy Grads
Fresh off of graduation the world is your oyster. You’re taking on internships, volunteering or finally landing that first “big” job post graduation. At one point in time you were…
Firing in the Pharmacy: 5 Tips to Soften the Blow
Employees probably seem like family at your independent community pharmacy. Your tight-knit team may consist of long-term employees, recent pharmacy graduates or even members of your own family. And, working…
Emergency Preparedness: 3 Steps to Prepare Your Pharmacy
As a pharmacist, you know which over-the-counter (OTC) product to recommend to a patient when he comes in complaining of seasonal allergies. And, you’re trained to administer vaccines and immunizations.…
How to Keep Your Relationships with Patients Strong—Starting with the First Visit
As an independent community pharmacist, you know that it’s vital to develop and maintain mutually beneficial relationships with your patients. But, how exactly do you go about doing that? It’s…
Polypharmacy Prevention: 5 Questions to Ask Your Patients
When patients visit your independent community pharmacy, they may not know much about the medication they’ve just been prescribed. They probably don’t know if there are any side effects or…
7 Tips to Prepare Your Pharmacy for July 4
The Fourth of July holiday is coming up. Have you prepared your independent pharmacy for the hustle and bustle of patients getting ready for the day?
5 Ideas for Retaining Good Pharmacy Employees
Losing a talented employee can be disheartening for any business. And, it’s especially hard for independent community pharmacies, which often have a close-knit team of employees. Your employees actively contribute…
How to Start a Medication Disposal Program in Your Pharmacy
Your patients may be disposing of their expired, unused or unwanted prescriptions unsafely. “An estimated 250 million pounds of unused medications are improperly disposed of each year,” said Ronna Hauser,…
How to Select the Best Pharmacy Shelving for Your Business
Your pharmacy’s fixtures support your front-end sales, organize your back-end workflow and influence how patients perceive the level of service and care you provide at your pharmacy. Despite all the…
How to Be Persuasive: A Guide for the Independent Pharmacist
For most people, the art of persuasion isn’t something that comes naturally. But in an independent community pharmacy, pharmacy owners, managers, pharmacists and techs are often in situations where the…
How to Recover from a Customer Service Fail in Your Pharmacy
How do you deal with unhappy patients who had a bad experience at your pharmacy? If you don’t have a plan in place, you’re likely not doing everything you can…
5 Tips for Managing Recent Pharmacy Grads
Fresh off of graduation the world is your oyster. You’re taking on internships, volunteering or finally landing that first “big” job post graduation. At one point in time you were…
Firing in the Pharmacy: 5 Tips to Soften the Blow
Employees probably seem like family at your independent community pharmacy. Your tight-knit team may consist of long-term employees, recent pharmacy graduates or even members of your own family. And, working…
Emergency Preparedness: 3 Steps to Prepare Your Pharmacy
As a pharmacist, you know which over-the-counter (OTC) product to recommend to a patient when he comes in complaining of seasonal allergies. And, you’re trained to administer vaccines and immunizations.…
How to Keep Your Relationships with Patients Strong—Starting with the First Visit
As an independent community pharmacist, you know that it’s vital to develop and maintain mutually beneficial relationships with your patients. But, how exactly do you go about doing that? It’s…
Polypharmacy Prevention: 5 Questions to Ask Your Patients
When patients visit your independent community pharmacy, they may not know much about the medication they’ve just been prescribed. They probably don’t know if there are any side effects or…
7 Tips to Prepare Your Pharmacy for July 4
The Fourth of July holiday is coming up. Have you prepared your independent pharmacy for the hustle and bustle of patients getting ready for the day?
5 Ideas for Retaining Good Pharmacy Employees
Losing a talented employee can be disheartening for any business. And, it’s especially hard for independent community pharmacies, which often have a close-knit team of employees. Your employees actively contribute…
How to Start a Medication Disposal Program in Your Pharmacy
Your patients may be disposing of their expired, unused or unwanted prescriptions unsafely. “An estimated 250 million pounds of unused medications are improperly disposed of each year,” said Ronna Hauser,…
How to Select the Best Pharmacy Shelving for Your Business
Your pharmacy’s fixtures support your front-end sales, organize your back-end workflow and influence how patients perceive the level of service and care you provide at your pharmacy. Despite all the…