Operations

You can’t always avoid mistakes, but how you respond to them can shape how your patients and employees perceive your pharmacy. Whether it be a misunderstanding with an employee, miscommunication…

September is National Preparedness Month, and is an opportunity to assess and strengthen your independent community pharmacy’s disaster preparedness. Although you hope to never use it, the more preparation you…

Disaster can strike at any time, and you can mitigate the damage and stress caused by natural disasters by preparing your pharmacy beforehand. How much emergency planning you do now…

One of the many responsibilities of an independent pharmacy owner or manager is managing employees. And sometimes, not every employee performs as expected. If things aren’t running as smoothly as…

Now’s the time to make sure your pharmacy is not only complying with disability regulations, but also going above and beyond to serve a key portion of your patients. This…

Change is a difficult, but a necessary part of running any business, and your pharmacy is no exception. Without change, your pharmacy can fall behind the times, your systems will…

If everything in your pharmacy isn’t going smoothly, you might want to reflect on your relationships with your staff and their relationships with one another. Bad working relationships could be…

If a specialty isn’t in your pharmacy’s future plan, you might want to reconsider. Specialty pharmacy is already a large market, and, according to the National Community Pharmacists Association (NCPA),…

Do you want to improve productivity, customer service, and word-of-mouth in your pharmacy? Then, empower your employees. Empowered employees are happy at work, and happy to go the extra mile…

Summertime means vacations, and many of your patients will be traveling all summer long. Is a visit to your pharmacy included in their travel preparations? In 2014, Americans took 1.7…