Seventy percent of Americans aren’t satisfied with their doctor-patient relationship, according to a recent survey. The survey, which was conducted by Vitals Index in January 2015, polled 800 American adults…
Operations
Customer Service, Patient Satisfaction: Creating a Customer Experience
Your patients already value the customer service your independent community pharmacy provides. That’s why they come to you—for the personal attention and individualized solutions you offer them.
Prescription Fraud: Tips to Identify Forgeries
Prescription drug abuse affects millions of people in America, and as an independent community pharmacist, you play an important role in curbing this dangerous and expensive epidemic. Over the past…
9 Things You Should Never Say to Your Patients
Superior customer service leads to a superior patient experience in your pharmacy. What kind of experience are you and your employees giving your patients? It’s easy to let a few…
How to Create Pharmacy-Life Balance
As an independent community pharmacist, you hold multiple roles including owner or manager, pharmacist, friend and more. All of these demands mean that your work responsibilities likely spill over into…
Top 5 Tips for Giving Good Instructions to Patients
One of the most important parts of your job as an independent community pharmacist is to help your patients take their medications safely and correctly. And the instructions you give…
5 Reasons to Improve the Patient Experience (and How!)
Today, it’s not just about customer service; it’s about the customer experience. In your pharmacy, the quality of your patients’ experience can make or break your business. The patient experience…
7 Steps for Better Time Management
Your most valuable resource is simple, yet limited—time. Are you using it as well as you could be? As an independent community pharmacist, you have many demands on your time,…
Staying on Track: Ensuring That Your Pharmacy Stays Compliant
Do you have a compliance system in place in your pharmacy? If not, you’re potentially at risk for huge audit fines or even, in extreme situations, civil and criminal fines.…
5 Causes and Cures for Poor Patient Adherence
When patients aren’t adherent to their medications, it threatens their health and adds costs to the health care system. It’s not surprising that non-adherence is a big issue today, considering…
How to Make the Most of Medicare Part D Consultations
We’re halfway through this year’s open enrollment period for Medicare Part D plans, and many seniors still need your help! According to an analysis by Express Scripts, 84 percent of…
5 Lessons to Learn From Patients’ Complaints About Doctors
Seventy percent of Americans aren’t satisfied with their doctor-patient relationship, according to a recent survey. The survey, which was conducted by Vitals Index in January 2015, polled 800 American adults…
Customer Service, Patient Satisfaction: Creating a Customer Experience
Your patients already value the customer service your independent community pharmacy provides. That’s why they come to you—for the personal attention and individualized solutions you offer them.
Prescription Fraud: Tips to Identify Forgeries
Prescription drug abuse affects millions of people in America, and as an independent community pharmacist, you play an important role in curbing this dangerous and expensive epidemic. Over the past…
9 Things You Should Never Say to Your Patients
Superior customer service leads to a superior patient experience in your pharmacy. What kind of experience are you and your employees giving your patients? It’s easy to let a few…
How to Create Pharmacy-Life Balance
As an independent community pharmacist, you hold multiple roles including owner or manager, pharmacist, friend and more. All of these demands mean that your work responsibilities likely spill over into…
Top 5 Tips for Giving Good Instructions to Patients
One of the most important parts of your job as an independent community pharmacist is to help your patients take their medications safely and correctly. And the instructions you give…
5 Reasons to Improve the Patient Experience (and How!)
Today, it’s not just about customer service; it’s about the customer experience. In your pharmacy, the quality of your patients’ experience can make or break your business. The patient experience…
7 Steps for Better Time Management
Your most valuable resource is simple, yet limited—time. Are you using it as well as you could be? As an independent community pharmacist, you have many demands on your time,…
Staying on Track: Ensuring That Your Pharmacy Stays Compliant
Do you have a compliance system in place in your pharmacy? If not, you’re potentially at risk for huge audit fines or even, in extreme situations, civil and criminal fines.…
5 Causes and Cures for Poor Patient Adherence
When patients aren’t adherent to their medications, it threatens their health and adds costs to the health care system. It’s not surprising that non-adherence is a big issue today, considering…
How to Make the Most of Medicare Part D Consultations
We’re halfway through this year’s open enrollment period for Medicare Part D plans, and many seniors still need your help! According to an analysis by Express Scripts, 84 percent of…