Operations

Superior customer service leads to a superior patient experience in your pharmacy. What kind of experience are you and your employees giving your patients? It’s easy to let a few…

As an independent community pharmacist, you hold multiple roles including owner or manager, pharmacist, friend and more. All of these demands mean that your work responsibilities likely spill over into…

Today, it’s not just about customer service; it’s about the customer experience. In your pharmacy, the quality of your patients’ experience can make or break your business. The patient experience…

Your most valuable resource is simple, yet limited—time. Are you using it as well as you could be? As an independent community pharmacist, you have many demands on your time,…

Do you have a compliance system in place in your pharmacy? If not, you’re potentially at risk for huge audit fines or even, in extreme situations, civil and criminal fines.…

When patients aren’t adherent to their medications, it threatens their health and adds costs to the health care system. It’s not surprising that non-adherence is a big issue today, considering…

We’re halfway through this year’s open enrollment period for Medicare Part D plans, and many seniors still need your help! According to an analysis by Express Scripts, 84 percent of…

Eighty percent of breaches in confidential customer data can be traced back to compromised passwords, according to a 2012 report from Verizon. As identity theft grows more prevalent, businesses like…

All business owners want their businesses to be more productive. As the owner of an independent community pharmacy, being more productive can help you make a profit, grow your business,…